Healthy Home Connections Specialist

Supervised by: Program Coordinator
FTE: Full Time or Part Time; number of hours determined by the Executive Director Hours: Varied, including some evenings and weekends

Position Purpose: The Healthy Home Connections Specialist will provide match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers; and will also serve as a liaison between community partners to ensure BBBS families have opportunities to access resources and skills to meet their needs.

Match Support Responsibilities

  • In cooperation with enrollment staff, coordinate initial match between youth and volunteers.
  • Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction.
  • Identify and address real and/or potential problems and barriers in the match as early as possible. This may include providing information, services or referrals to families of youth.
  • Assess and provide for individual training needs for each match participant to assure a positive youth development experience for the child, and a successful and satisfying experience for the volunteer. This may include training for families of youth.
  • Develop, promote and implement individual and group match activities to support ongoing volunteer involvement with the child and agency affiliation through individualized recognition, annual events, and reengagement strategies.
  • Effectively utilize online reporting systems and surveys to asses match impact and youth development.
  • Share with Operations Manager or Executive Director potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.
  • Conduct exit interview by phone with all parties at match closure. Assess reasons for match closure and re-match potential.
  • Identify and promote re-engagement of volunteers as Bigs, board members and donors in other volunteer capacities.
  • Deliver quality services, maintain accurate and timely records for each match according to standards, and utilize technology to report, synthesize and analyze data.
  • Assists in the evaluation of program services.

Collaborative Responsibilities

  • Maintain consistent availability for individual meetings with BBBS children/families/volunteers, agency staff and community partners.
  • Actively participates in agency meetings and case reviews.
  • Actively participates in developing innovative ways to meet agency goals and objectives.
  • Maintains an understanding of community problems and resources.
  • Maintains a cooperative relationship with social service agencies, businesses and other community organizations.
  • Perform duties and activities in a manner consistent with our mission, values, guiding principles, and service standards.
  • Participate in agency events and perform additional tasks assigned by the Operations Manager and/or the Executive Director.
  • Other duties as assigned

Skills and Knowledge

  • Proficiency in Microsoft Word, Excel, Access and/or similar programs
  • Comfort with online tools and reporting systems
  • Possess excellent writing, speaking, organizational, and interpersonal skills, and ability to work with volunteers, parents, and children.
  • Ability to form and sustain appropriate relationships with staff, volunteers, agency partners, and youth and families who come from diverse backgrounds.
  • Understands youth and family risk and protective factors, 40 Developmental Assets or Strengthening Families framework preferred.


  • Bachelor’s degree in education, social work or related field is required. Master’s is preferred.
  • Two years paid professional experience working with at-risk families and youth, including case management experience required.
  • Experience in volunteer support or management preferred.
  • Excellent human relations, communications, and organizational skills.
  • Experienced decision maker with capacity to work independently (with minimal supervision) on multiple projects simultaneously.
  • Demonstrated history of acting in a manner that reflects the agency’s values of integrity, transparency, accountability, respect and responsibility.

Must drive and have access to a car, possess a valid driver’s license, and meet state required insurance minimums.

Please contact Sarah Gonzalez at if you are interested in becoming a Healthy Home Connections Specialist with Big Brothers Big Sisters of Central Missouri.